📋 Introduction
Chilled Squirrel Proprietary Limited (Registration Number 2014/016572/07) ("Chilled Squirrel," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy is intended to inform you of our privacy practices and the choices you can make about how your information is collected and used by us.
📝 Registration Requirements: While you can access some parts of our website without providing personal information, you will be required to register and provide personal information to make full use of our services.
🔐 Your Responsibilities:
- You are responsible for maintaining the confidentiality of your password
- You agree to notify us immediately of any unauthorized use of your password and access to our website
📖 Definitions
👤 Personal Information
As defined in the Protection of Personal Information Act 4 of 2013.
🚲 Products
Means and includes (but is not limited to):
- E-Bikes: Conventional pedal powered bicycles with electronic motor and battery, including electric "fat bikes" and "mountain bikes"
- Components: Electronic motors, batteries, LCD displays, safety throttles
- Accessories: Battery chargers, handle grips, seats, branded clothing
- Other products: Components and accessories developed/supplied by us
🔧 Services
The provision of services directly or indirectly associated with manufacture and/or supply of Products, including:
- Providing advice on selecting appropriate Products
- Converting conventional bicycles to E-Bikes
- Customising E-Bikes to your specifications
🌐 Applicability
This Privacy Policy applies to the Chilled Squirrel website only and is not applicable to other related websites not specifically included. Our website may contain links to other sites ("linked sites") not governed by this policy.
⚠️ Important: We are not responsible for the content or privacy policies of linked sites and will not share your personal information with them.
📊 Types of Information Collected
When you register on the Chilled Squirrel website, we collect certain personal information to provide you with the Products and/or Services you have requested.
Name
Email Address
Phone Numbers
Physical Address
Payment Details
📝 Important: The supply of personal information is voluntary. However, choosing not to supply certain information may prevent us from concluding a contract with you or performing our legal obligations.
🔄 How We Use Your Information
Once you register and provide personal information, it will be used for the purposes of supplying you with requested Products or Services, in conformity with:
- Electronic Communications and Transactions Act 25/2002
- Protection of Personal Information Act 4/2013 (POPI)
✅ We will NOT sell, rent, or lease your personal information to others.
🍪 Additional Data Collection
We may also collect non-personal information while you are using the website, such as:
- Usage data and service operation information
- Computer IP address and domain name
- Web browser software type and operating system
- Data collected via cookies and analysis technologies
Note: You can reset your web browser to refuse cookies, but some parts of our website may not function properly if you do.
🤝 Sharing of Your Information
Your Information is Protected
Chilled Squirrel will NOT share personal information with any third parties without your permission unless required by:
Law Enforcement
Subpoena
Local Law
📱 Social Media
If you share Chilled Squirrel content on social media platforms like Facebook, Twitter, or Instagram, your activity may be visible to third parties based on your privacy settings on those platforms.
Connect with our community
Follow our latest updates
📋 Your Responsibility: It is your responsibility to understand the terms and conditions and privacy policies of each social media platform. These policies will govern the information they obtain from you and how it is used.
⚙️ Privacy Preferences & Security
Your Preferences
Chilled Squirrel will not use your personal information for a purpose other than the one stated when you provided it.
You may opt out of communications about updates, new services, and marketing messages at any time.
Security Measures
Chilled Squirrel takes all reasonable measures to protect the information you provide to us using industry-standard security protocols.
📋 Policy Updates & Legal
Changes to Policy
These guidelines are subject to change at any time. Any changes will be posted on this page. We encourage you to review this Privacy Policy at the beginning of each session.
Legal Jurisdiction
This Privacy Policy is governed by the laws of the Republic of South Africa. In the event of a dispute, you consent to the jurisdiction of the Western Cape High Court.
✅ Acceptance of Policy
By using this website or otherwise providing your personal information to Chilled Squirrel, you signify your acceptance of our Privacy Policy. If you do not agree, please do not use the Chilled Squirrel website or provide any personal information to us.